Post by account_disabled on Feb 25, 2024 3:55:00 GMT
The problem is that “it is more noticeable” in public structures. In government organizations, in a notable way, the supervisor, the junior official or the management of senior management, start from a consolidated motto: L'État, c'est moi. The expression dates back to , but unfortunately for competitiveness and excellence in customer service, it is still valid. The absence of solid business training has also caused many micro, small and medium-sized private companies to be managed and administered under the same concept: “The company is me.
In the private initiative it is mainly perceived in companies that have no more than or employees. Excellence in Customer Service THE PHENOMENON This syndrome – because it is a set of symptoms – presents itself in different Whatsapp Number List ways: the payment is not ready because “the man” has not arrived at the office. The materials cannot be requested or received to begin with their availability, because “the boss” has to give her approval, if not, they will not pass. The client who wants to complain about poor service.
An error in his documents or in the request for a personal hearing cannot do so, because he has to go through “four or five lionesses” who with a forced smile tell him: “Let me your information, fill out this form where you clearly describe the matter you want to discuss, and as soon as the director opens a space for his agenda, we will notify you, eh?” As can be seen, this type of corporate culture becomes public enemy number one of quality customer service, because it generates two results: One, of lack of respect; and two, the generation of obese structures and a procedure as incomprehensible as it is endless.
In the private initiative it is mainly perceived in companies that have no more than or employees. Excellence in Customer Service THE PHENOMENON This syndrome – because it is a set of symptoms – presents itself in different Whatsapp Number List ways: the payment is not ready because “the man” has not arrived at the office. The materials cannot be requested or received to begin with their availability, because “the boss” has to give her approval, if not, they will not pass. The client who wants to complain about poor service.
An error in his documents or in the request for a personal hearing cannot do so, because he has to go through “four or five lionesses” who with a forced smile tell him: “Let me your information, fill out this form where you clearly describe the matter you want to discuss, and as soon as the director opens a space for his agenda, we will notify you, eh?” As can be seen, this type of corporate culture becomes public enemy number one of quality customer service, because it generates two results: One, of lack of respect; and two, the generation of obese structures and a procedure as incomprehensible as it is endless.